Frequently Asked Questions
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
What exactly is an eSIM?
An eSIM is a virtual SIM card enabling you to set up a mobile plan with your provider without the need for a physical nano-SIM card.
How can I initiate my eSIM?
Activating your eSIM is a breeze with these 3 steps: 1) Pick your destination 2) Choose a data package 3) Scan the QR code using your phone.
What sets apart a physical SIM from an eSIM?
While a physical SIM is a tiny chip to be inserted into your device, an eSIM is a digital alternative allowing you to activate a carrier plan sans a physical nano-SIM card.
How can I ascertain if my phone is eSIM-compatible?
Consult our page listing supported devices to confirm if your phone is compatible with eSIM technology.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What is Roaming?
The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.